Your controls

Joker Casino Responsible Gambling for a Calm Evening

Play only from 18+, and every Joker Casino account carries deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion.

Set your deposit limit

Joker Casino LLC holds licence ALSI-632364 issued by the Anjouan Offshore Finance Authority, operating since 2011 and independently audited by GLI and eCOGRA.

Five rows

Know the Safety Net Before You Play

Read this and you will know where to set limits and whom to call.

Minimum age18+

Licence and regulatorAnjouan Offshore Finance Authority, ALSI-632364

National self-exclusion registerBetStop

National Gambling Helpline1800 858 858

Limit and exclusion help[email protected]

Five tools

Know Where Your Session Ends

Switch these five Joker Casino controls on inside your account, before the session starts.

Lock your deposit cap

Cap how much leaves your account over a span you choose. Set it before your first session, while the budget is a decision, not a reaction.

A stop that holds

Fix the most you will lose in one stretch of play. Turn it on when you want a stop that does not rest on willpower.

Notice the hour

Get a nudge at intervals you choose, so a short session does not drift. Switch it on if you lose track of time.

Open account, shut games

Take a break for a while you pick, with the account open and the games shut. Use it when play stops feeling like a pastime.

Set it while calm

Choose a firm stop on play in your own account, set while your head is clear and firmer than a pause. BetStop covers licensed wagering.

While you are calm

When the Budget Comes Before the Bet

Follow these four moves and your limit is in place before any money moves.

Your name, top right

Where are the controls?

Look for the responsible gambling tab inside the account area. Open it and read what each entry does before you change anything.

Choosing your figure

Choose deposit limits or loss limits, whichever matches the money you are protecting. Pick the figure before you play, never after a bad run.

A second look

Save the change, then reopen the section and confirm the figure is listed. Check it once more the next time you log in.

Is It Still Entertainment for You?

Watch how a session feels, not only what it costs: catching the shift early keeps the choice in your hands. Setting a limit or taking a pause is the first step, and both are quick to arrange.

Read through these and notice which ones have shown up for you lately.

You keep playing well past the time you planned
Chasing a loss with a bigger deposit
Hiding your play from a partner
Spending money set aside for bills
Playing to escape a flat or tense day
Feeling restless until you can log in again
Borrowing to keep the session going

Safety Net

Real People Who Answer the Phone

You will finish this with the free Australian services that listen and what each one does.

National Gambling Helpline

Ring the free counselling line or its online chat at any hour of any day; it adds self-help tools and a local service directory, and relatives are welcome. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Sit in on peer support meetings run by people who gamble, held across the country, and relatives are welcome; find the nearest meeting through its published meeting list. gaaustralia.org.au

National Debt Helpline

Talk a gambling debt through with a free financial counsellor on weekdays between 9:30 and 16:30, a service that sits apart from lenders and creditors. ndh.org.au

Clear Distance When You Need It

Set a Short Time-Out. Choose a cooling-off period in your account and it covers a break of hours or days. Play is blocked for that window, while your balance and history stay in place.

A Clean Break From Play. Ask support to close your access to Joker Casino for a long stretch, and treat that choice as final: it cannot be lifted before the term ends, so plan around it rather than hoping for a reversal.

When One Site Is Not Enough. Apply for BetStop, the national self-exclusion register run by the Australian Government (ACMA), where signing up takes about 5 minutes online and a support person can be nominated. It blocks you from licensed wagering providers for at least 3 months, up to a lifetime, and cannot be shortened early. betstop.gov.au

Answers that protect you

Questions Players Ask Before They Pause

Clears up the worry that a safety tool can be quietly switched off later.

Can I end my self-exclusion before the period I chose?+

No. Your chosen period runs to the end, and our team will not lift it earlier on request. Plan the length as if you may well want it back sooner than you do.

Do deposit limits work the same on my phone?+

Yes. The account section is the same in the mobile version, so limits set on your phone apply to every device. One setting covers all your play, and you can review it whenever you open that section.

Why does Joker Casino need to check my age?+

We only accept players aged 18 or over, so age checks form part of account verification. Upload the documents we ask for and the check is completed for you, usually within 19 hours.

My partner gambles too much, can I get advice?+

Yes. The National Gambling Helpline takes calls from relatives as well as players, and its counsellors can suggest what to say. Ring 1800 858 858 at any hour, on any day.

How do I close my account for good?+

Email the support team at [email protected] and state that you want the account closed. A person replies from that address, and your access ends once the closure is confirmed.