Your withdrawal is waiting

Joker Casino account verification and KYC checks

We check who plays with us because our licence requires it, and the review usually takes about 19 hours.

Joker Casino LLC holds licence ALSI-632364 issued by the Anjouan Offshore Finance Authority, operating since 2011 and independently audited by GLI and eCOGRA.

Answer sheet

Checked once, then paid without pauses

After these six lines you will know exactly who is checking you and when.

Verified by

Joker Casino LLC

Licence

Anjouan Offshore Finance Authority, ALSI-632364

Review time

19 hours

Needed by

Before your first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Before you upload

Documents that come back approved

Useful the moment the account area asks you for documents, before you send anything.

What is still missing

Open the verification section from your account and read the short list of what is still missing. Each item shows its own status, so you can see at a glance what is left to send.

Four corners, zero glare

Send a clear photo or scan of your photo ID showing all four corners, with no glare or finger over the details. The name and date of birth must match what you registered.

A statement page, not a crop

Choose a proof of address dated within the last few months and showing your full name and street address. Screenshots of a banking app usually fail, so send the full statement page.

About 19 hours to hear back

Leave the page open while the team reviews your file, since the usual turnaround is around 19 hours. You will hear back either way, and a rejected photo can be replaced straight away.

Paper checklist

Papers we check, and what each one proves

By the end of this table you will know what each file has to show.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, unedited

Proof of address

ConfirmsWhere you actually live

Must showFull name, street address, recent date

Payment card image

ConfirmsThe card is yours

Must showFirst six and last four digits visible

Clear scans, quick approvals

Send A Fresher Bill. Address papers usually have a shelf life, and a bill from last year reads as an old picture of where you live. Send a recent bill with your current address Swap in a newer letter from the same provider

Trimmed Or Touched Up. Crops, filters and painted-out corners make a file look tampered with, so the reviewer cannot tell what was originally on the page. Upload the untouched original from your camera roll Leave the whole page visible, no trimming

Check The Expiry Date. An identity paper past its date proves nothing today, so the reviewer has to set it aside. Resend the renewed card once it arrives Check the expiry line before you send

Tell us where the money came from

Joker Casino holds licence ALSI-632364 from the Anjouan Offshore Finance Authority, and that licence requires us to ask where larger sums come from before they move. Treat the request as routine bookkeeping, not a question about your character.

Depending on the case, any of these may be asked before a payment goes out.

Recent bank statements
Payslips from your employer
A letter confirming your salary
Paperwork for a property sale
Pension or benefit records

Four Moments

See which moments trigger the check

Here is where Joker Casino steps in, and each moment below has its own reason.

Before Your First Spin

Registration needs a birthday on file, so before you play we confirm you are 18 or over with a photo ID bearing your date of birth.

Cleared Before Payout

Our licence says verification is complete before the first payout, so we ask for photo ID, proof of address and the card image.

New Card, New Check?

A fresh card or wallet is not yet tied to you, so we match its details to your name and may ask for a card image.

Why The Extra Step?

Bigger movements sit outside your usual pattern, so a look at the source of those funds keeps the account in line with AML rules.

Reader questions

Straight answers on identity checks

Handy the moment a request lands in your inbox or a withdrawal sits waiting.

Can I upload my documents straight from my phone?+

Phone shots are fine as long as every edge sits inside the frame and nothing glares back at the lens. Flat on a table, good light, no flash, and the whole page visible. Blurry or cropped images come back to you for a second go.

My surname changed after my photo ID was issued, so what now?+

Send the photo ID you hold plus the paper linking the old name to the new one, such as a marriage certificate or a change-of-name record. That pairing lets the reviewer match both versions to you in one pass. Mention it in a line to [email protected] so nobody has to guess.

Is my ID safe once I send it across?+

It travels on 256-bit AES encryption and stays inside the review process, seen only by the team handling your file. The details are checked against your account and used for nothing else. Anything you want removed afterwards goes through [email protected].

One of my documents came back rejected, what do I do?+

Open the note attached to the rejection, which names the exact fault, usually glare, a crop or an expired date. Retake only that one paper with the fault fixed and send it to [email protected]. A corrected copy is normally resolved inside the same 19-hour window.

Do I have to be verified before I can cash out?+

Yes, the license requires a completed check before your first withdrawal is released, and we may also ask at registration or after your first deposit. Finishing it early means the payout queue never stalls on paperwork. The whole review takes about 19 hours from a clean submission.