Answers Without the Runaround

Joker Casino Contact and Support Channels

Live chat, e-mail and phone all run around the clock, so you can reach a person whatever hour suits you.

Contact Support Now 39x wagering, 45-day validity. Full terms on the promotions page.

Paid out today

714,262 A$

6,166 Players online now

Joker Casino LLC holds licence ALSI-632364 issued by the Anjouan Offshore Finance Authority, operating since 2011 and independently audited by GLI and eCOGRA.

Withdrawals process in an average of 17 minutes, with a monthly payout volume of A$152M across 11 supported payment methods including PayID and Apple Pay.

All account and transaction data is secured with 256-bit AES encryption, the same standard used by major financial institutions.

Fastest Route

Chat, E-mail and Phone Support

Most players worry they will wait hours for an answer nobody actually reads.

Can I Chat Right Now?

Live chat suits locked accounts and bonus questions, and someone replies in about two minutes at any hour you write.

Start Chat

A Written Answer You Keep

E-mail fits documents and payment proofs, and [email protected] answers within about twelve hours with a written reply you keep.

Write to Us

Talk Instead of Typing

Phone suits anything you would rather talk through, and +61 2 9750 5562 answers in roughly three minutes, AEST, day or night.

Call Support

Local Details

Local Numbers First, Offshore Licence Behind Them

You will have the Australian number, hours, languages and regulator in one place.

Reaching Us

Phone in Australia+61 2 9750 5562

Support Time ZoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who Watches

Regulator and LicenceAnjouan Offshore Finance Authority, ALSI-632364

Getting Help

Gambling HelpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

You Are Mid-Problem, So Gather This First

Gathering these five things first keeps the conversation to one round instead of several.

Registered e-mail address on the account
Your account username or player ID
Screenshot of the error or game round
Deposit or withdrawal reference number
Photo ID, proof of address, card image

Joker Casino Inboxes

Send Your Message to the Right Desk

Most players fear a message landing in an inbox that never handles their problem.

Your Account

General support and account questions[email protected]

Document verification checks[email protected]

Money Matters

Deposits and withdrawals[email protected]

Everything Else

Complaints and escalations[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Escalation Path

Where Does A Complaint Go?

By the end you will know how a complaint moves from support to a manager and then to the regulator.

Send it to complaints@

Send your complaint to [email protected] and describe what happened, when, and how much was involved. Keep the thread together so nobody has to guess the history.

Get a written answer

Support answers within twelve hours and either resolves the matter or explains the rule behind the decision. Expect the reply to answer each point you raised.

Joker Casino manager review

If that answer does not settle things, ask the same thread for a manager review and say why the reply fell short. A senior member then takes a second look at the file.

Get an outside review

Unresolved after the manager's review, you may take the complaint to the Anjouan Offshore Finance Authority, which licensed Joker Casino under ALSI-632364. Include your thread and the outcome.

Six Details

Joker Casino, Registered In Anjouan

After reading you will know the company, its registration, its licence and where to write.

The company

Legal nameJoker Casino LLC

Company number561020 (Anjouan)

AddressHombo Road, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-632364

Written contact

Support e-mail[email protected]

Joker Casino Quick Answers

Read This Before You Message Us

You will finish knowing exactly which request to make and where to send it.

trustHow do I get a copy of my personal data or have it removed?+

Ask the privacy team at [email protected] for a copy of what is stored, or to have it deleted. Requests are handled under the privacy rules the operator follows. Keep the reply in case you need it later.

trustWhat if I am not happy with the answer I get?+

Tell the complaints team at [email protected] if a reply leaves you unsatisfied. Support will review what happened first. Should that still not settle it, you may take the matter to the Anjouan Offshore Finance Authority.

trustWhy should I trust the licence this casino holds?+

Joker Casino LLC is licensed by the Anjouan Offshore Finance Authority under license ALSI-632364. That regulator sets the rules the operator must follow. The licence number is on record if you wish to check it.

trustDo I need to speak English to get help?+

No, you do not need to speak English. Support answers in English, German, Finnish and Norwegian, so you can write in whichever of those suits you. Pick the one you are most comfortable with.

trustDo I need to wait long for verification to finish?+

You should allow around nineteen hours for verification to be completed. Having your photo ID, proof of address and payment card image ready upfront helps it move faster. Most delays come from documents that are unclear or missing.

trustDo I need to give a reason to shut my account down?+

You do not have to explain yourself. Contact support and ask for the account to be closed, and it will be actioned. Remember that only one account per player is allowed.

Know The Wait

You Are Waiting, So Here Is How Long

Read this while you are deciding whether to wait on chat or send a message instead.

Live chat

Chat hours24/7 support

Chat first reply2 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+61 2 9750 5562

Phone waiting time3 minutes